Service and aftercare
The key to having the best indoor climate possible is to have your natural, mixed mode, or smoke ventilation solutions regularly serviced. Depending on the country, we offer service and aftercare through our local teams or certified, trained partners.
Get in touchService options available at WindowMaster
At WindowMaster, we offer comprehensive service and maintenance solutions to ensure the optimal performance of your ventilation systems. Whether you require routine maintenance, system upgrades, or emergency support, our team of experts is ready to assist.
Our standard services include the maintenance and testing of ventilation systems and software, ensuring all components function correctly. We provide remote service options such as fault localisation, backup and restore, and continuous monitoring with event logging and detailed reporting. For projects seeking indoor climate optimisation, we offer professional advice and adjustments tailored to your needs.
In addition to maintenance, we provide specialised training for technical staff and facility management, including instruction on WindowMaster software and natural ventilation strategies. Our system upgrade services enable seamless integration with other building automation systems, improving efficiency, and performance.
Compliance with legal requirements is crucial for smoke ventilation systems. We offer yearly maintenance agreements covering both WindowMaster and third-party systems. Our certified ABV-specialists conduct thorough inspections, including checking window openers, emergency power systems, and ensuring all control functions operate correctly.
Our service contracts ensure complete system care, with automated scheduling and expert servicing. We also provide full documentation and reporting to ensure compliance with industry standards and current legislation. Whether you need critical system maintenance, enhanced building automation, or specialised consultation, WindowMaster is your trusted partner in ventilation solutions.
Standard services
• Service and maintenance of systems and software • Testing of product functionality • Remote service, fault localisation, back-up & restore • On-going monitoring, adjustments, event logging, and reports • Indoor climate support with proposals for optimisation
Other service options
• Training for technical staff and facility management • Training in WindowMaster software and natural ventilation • System upgrades with new system functions • Interface to other building systems
Smoke ventilation service
In many countries, regular inspection of smoke ventilation systems is a legal requirement. As such, WindowMaster offers yearly maintenance agreements for both our own and other types of smoke ventilation systems. Maintenance of the smoke ventilation system includes checking windows, window openers, and emergency power and checking that triggering and control functions are fully functional.
When is support available?
All of our service agreements come with a service hotline that is open during business hours. We aim to respond to your inquiry within 2 hours and in many cases can have a technician to your site within 48 hours, so you can get a specialised solution that is tailored to your needs.
Contact us today for your service and aftercare options.
Hours and Service contact
Business hours
UK/IE Business hours
Monday - Thursday · 8:00a - 4:00p
Friday · 8:00a - 3:30p
USA Business hours
Monday - Friday · 8:00am - 5:00pm
Contact information
UK/IE Service Department
- Telephone
- + 44 1536 510990
- service.uk@windowmaster.com
USA - Technical assistance and service
- Telephone
- +1 215 699 9292
- info.us@windowmaster.com