Cybersecurity vulnerability and incident reporting
If you have identified a potential cybersecurity vulnerability or security incident affecting a WindowMaster product, software application or related digital service, please report it to WindowMaster’s designated cybersecurity team. This reporting channel is intended solely for potential cybersecurity vulnerabilities and security incidents affecting WindowMaster products with digital elements. It is not intended for general enquiries, installation support or other technical assistance. For these matters, please contact our sales team.
Contact salesSubmitting a report
You can submit a report using our online reporting form or contact WindowMaster’s designated cybersecurity team directly by email at security@windowmaster.com You are not required to provide your name or contact details when submitting a report through the online form. If you provide your contact details, we may contact you for additional information and keep you informed about the progress of our assessment. Please note that reports submitted by email will disclose the sender’s email address and should therefore not be considered anonymous. Submitting a report using the online form normally takes approximately five minutes and covers: • General information • The affected product, software or digital service • A description of the potential vulnerability or security incident • Supporting technical information, where available Please avoid including personal data that is not relevant or necessary for assessing the reported issue.
Report an incident
Need more guidance for reporting an incident?
If you have any doubts or questions to the process of reporting a cyber security incident, please reach out to us.
Contact our cybersecurity team
How we handle reports
Reports are received and assessed by WindowMaster’s designated cybersecurity team. Where appropriate, the team will investigate the reported issue, coordinate any necessary corrective actions and maintain communication with the reporter, provided that contact information has been supplied.
Information submitted to WindowMaster will be handled securely and made available only to authorised personnel. Where required by law or necessary to coordinate an appropriate response, relevant information may be shared with competent authorities, national Computer Security Incident Response Teams (CSIRTs) and/or the European Union Agency for Cybersecurity (ENISA).
Data protection
If you provide personal data, WindowMaster will process it for the purposes of receiving, assessing, investigating and responding to your report and, where applicable, complying with legal reporting obligations. For further information about how WindowMaster processes personal data, including information about retention, recipients and your data protection rights, please see our privacy policy.
Read our privacy policy